Showing Your Face To The World

Remember the old fairy tale about Jack and the beanstalk? The one with magic beans, and giant in the clouds, and golden eggs, and this so-called “market” where Jack was headed to sell the family cow?

I grew up in the suburbs and our food came from a grocery store. The idea of an open-air market seemed just as imaginary to me as the rest of the tale. Of course, that’s no longer the case. My son has been to more farmers’ markets in the first 17 months of his life than I had in my first 17 years. And I’m not the only one going. The number of farmers’ markets has grown from 2,863 in 2000 to 6,132 in 2010. Probably for several reasons, including concerns about food safety, a growing ‘buy local’ mentality, and the at-home gourmet movement.

But I also think there’s a simpler explanation. We like to see the faces behind the things we buy. When you buy a $3 toy from Wal-Mart, you have no idea who made it (and honestly, you probably don’t want to know). A farmers’ market gives you a chance to see where your money goes, and to feel good that it ends up in the right hands and not with some profiteering middleman.

Which is why I was excited to read about the IOU Project. It’s an initiative that uses technology to build a life story for a piece of apparel. Buy a shirt, scan the QR code on the label, and you get to see “pictures and profiles of the weaver who created the fabric and of the artisan who cut the material and created the design.” Then you can upload your own picture so they can see their creations being appreciated.

QR Code

The IOU Project puts a face behind every QR. Does your social media campaign show your brand's face to the world?

This is a big deal for several reasons. It brings relevance to the ‘ethical apparel’ industry, which is built on sustainability and responsible sourcing. It provides tangible justification for the higher prices that accompany hand-crafted goods. It may one day force the hand of major brands when it comes to sweatshops (imagine a protest group putting QR code stickers on mass market goods to highlight factory conditions in Malaysia).

But most of all, it’s an example of using technology to make a business relationship more personal. The IOU Project has done for scarves what farmers’ markets have done for broccoli: it’s given a face to a product.

Your brand has a face too. If you’re a one-man shop, maybe it’s your own face. If you’re part of a small company, maybe it’s the founder’s face. For the chicken finger restaurant Raising Cane’s, it’s the founder’s dog. Whatever face you choose, it’s a connection deeper than the product you’re selling: it’s an opportunity for your customers to relate to you as people, not transactions.

If you are visiting Eli Rose, it’s probably because you use social media to promote yourself or your brand. That means you understand the power of technology and the ability it gives you to communicate with a huge audience of customers and prospects. And you’re on the lookout for ways to use this technology more effectively. So as you work on your social media campaign, ask yourself:

• Am I showing the unique face of my brand?
• Am I making people feel good about doing business with me?
• Does my campaign feel personal rather than impersonal?

If you can’t answer yes to all of these, reassess what you’re doing. If a farmer can put a face on a piece of broccoli, and the IOU Project can put a face on a scarf, then you can figure out how to put your brand’s face on what you do.

3 Comments

  1. Samantha Gluck

    Thanks for this, Tom. I’ve been seeing these QR codes everywhere and have been seeing the term flit across TweetDeck every once in a while. I’ve been too busy to investigate the actual purpose of them or if they have relevance to my business and what I do. I decided to check out your guest post and voila! it’s shown me that I need to get on the ball and up to speed on these things.

    My primary website for All Media Freelance is still in the early design stages — still working out the logo, colors, etc., as I fulfill client orders and meet deadlines. When should I begin work on developing a QR code for the biz? Please forgive me if I use improper terminology or structure when talking about these things as I am just learning. What kinds of information should I include in the QR code, etc.?

    Sam

    Reply
    • Tom

      Good question, Sam. People are using QR codes very creatively for a wide variety of applications, and that makes it seem overwhelming. But really, a QR code is just a way of condensing information for an audience equipped to receive it. Which means that if you are trying to communicate something very important (like your contact info) to prospects, you don’t want to rely solely on QR codes. But it’s an easy way to move someone from printed material to a web page, or conveniently transmit a lot of contact info with one scan, or engage your customers in a unique way (scavenger hunts, location-based discounting, etc.). If you want to get fancy, you can build apps around QR codes to further engage customers. It’s so dependent on your situation that it’s difficult to say what will work best, but start with the basics (contact info, company info, case studies, other content) and let it grow from there! And anytime YOU see a QR code, scan it and see where it takes you. The next aha! might be around the corner.

      Reply
  2. NotJustAnotherJennifer

    This was really informative! I have seen a couple of bloggers with the QR on their business cards, but I didn’t understand how it applied to us until I read your post. Thanks!

    Reply

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